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Discover the future of customer loyalty in the digital age
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Gain insights, real-world examples, and strategies from over 1,000 customer projects. Learn how to achieve long-term success with digital customer loyalty and loyalty marketing.
You manage a self-service loyalty app yourself: set up campaigns, send push notifications, update content…
In retail and the restaurant industry, no one quits. Customers simply come less often—and eventually stop coming altogether. Why…
AI in customer retention identifies churn before it happens. In this article, you'll learn the most important…
The churn rate shows you how many customers you're actually losing. Here's how to calculate it correctly.
How much a loyalty program costs, which five cost categories you need to factor in, and when the investment starts to pay off…
How many of your customers actually come back? Here's how to calculate your repeat purchase rate—and boost it with seven…
Guerrilla marketing campaigns create a buzz; your app keeps customers coming back. That’s how experiential marketing turns into true customer loyalty…
Anyone who runs multiple restaurants knows the problem: regulars are invisible. As MAKIMAN, with seven locations and a…
A region is not a company: Many businesses, two target groups, no common point-of-sale system. How the…
The loyalty card is a bakery staple—and in its digital form, it becomes a source of data. As Höflinger Müller demonstrates with its app…
The DACH Loyalty Report 2026 provides clear insights for Germany, Austria, and Switzerland. We’ll show you what the…
Beverage stores thrive on repeat business—yet they usually know nothing about their regular customers. How FRISTO, with its own…
