Internal ratings
Ask for feedback while the impression is still fresh! With the “internal ratings” feature, your customers can provide quick feedback and you get honest insights right away. A few loyalty points as a thank you will automatically increase participation.
How internal ratings work
With “Internal ratings,” you receive feedback directly in your app. Whether after a visit, purchase, or experience, your customers can easily rate their satisfaction. This helps you identify strengths, improve weaknesses, and tailor your offerings even better to their needs.
What makes this feature special?
Simple star rating: Customers can easily rate their satisfaction with a click on the stars.
Anonymous feedback: Feedback remains anonymous so that your customers can respond openly and honestly.
Exclusive access: The feedback is only visible to you – perfect for making the right internal adjustments.
Administration and use
You can conveniently view and evaluate all submitted reviews via the dashboard. You can immediately see how satisfied your customers are and where adjustments may be necessary. This allows you to respond in a targeted manner and further develop your offering.
Here's what you can do with it:
Keep track of submitted feedback at all times.
Immediately identify weaknesses in service, products, or processes and take targeted action.
Determine how often customers should be asked for feedback and receive valuable insights on an ongoing basis.
Practical application
This feature gives you a genuine and honest picture of the mood among your customers in their everyday lives, always at the right time.
Your advantages at a glance:
Find out how your locations or teams are perceived in everyday life.
Use the feedback to initiate targeted improvements before problems arise.
Maintain high quality by regularly gaining fresh insights.
Stay on top of your customers' needs without much effort.
Strengthen your team with clear feedback and concrete development opportunities.
Would you like to know what your customers think about you?
Positive feedback shows you what is going well, and you can use that information right away. Satisfied customers not only come back, they often recommend you to others. What's particularly useful is that if you receive good internal feedback, you can actively invite them to rate your company on external platforms such as Google. This boosts your visibility and convinces potential new customers.
Critical feedback is displayed transparently and comprehensively in the dashboard. You can respond immediately, either automatically or personally. This demonstrates to your customers that their opinion matters and prevents dissatisfaction from turning into public criticism.
If someone gives a good review internally, you can encourage them to share it publicly—for example, on Google. This will increase your reach, build trust, and make a strong first impression on new prospects.
Yes, you can evaluate the feedback based on location. This allows you to see where everything is running smoothly and where there is still room for improvement.