Customer Communication

You manage a self-service loyalty app yourself: set up campaigns, send push notifications, update content…

AI in customer retention identifies churn before it happens. In this article, you'll learn the most important…

Guerrilla marketing campaigns create a buzz; your app keeps customers coming back. That’s how experiential marketing turns into true customer loyalty…

The loyalty card is a bakery staple—and in its digital form, it becomes a source of data. As Höflinger Müller demonstrates with its app…

Beverage stores thrive on repeat business—yet they usually know nothing about their regular customers. How FRISTO, with its own…

SMS Marketing for Customer Loyalty: When It's Worth It—Emails End Up in the Spam Folder, Push Notifications Need a…

WhatsApp for Customer Retention: Use Cases, Templates, and Dos and Don'ts.

Customer feedback is crucial to the success of your business. In this article, we explain why…

Today, customer communication takes place across many channels simultaneously. Using data from the DACH Loyalty Report 2026, we show…

There are many ways to reach your customers. You can talk to them in person at the store, send them a…

LinkedIn and Xing have become an integral part of the business world. We’ll share statistics, benefits, and the 3 most important…

From Fax to Push Notifications: How digital customer communication has evolved, which tools and AI trends matter today, and how…