Surveys
What do your customers really think? What's missing, what's going well? With surveys, you can get honest feedback directly on your phone—right from your users' everyday lives. That way, you know exactly what they want and can respond to their needs in a targeted manner.
What is the survey feature?
With the survey feature, you can get genuine feedback directly from your customers. Whether it's about products, services, or general topics, you'll get answers to questions that really help you. This allows you to find out how satisfied your customers are and where you can improve.
What makes this feature special?
Easy to create: Create surveys quickly and easily with just a few clicks.
Different question types: Choose between multiple choice, rating scales, or open-ended questions.
User-friendly: The surveys are easy to complete and encourage users to participate.
Administration and use
You can easily create, manage, and evaluate your surveys in the dashboard. You decide who should see them, how long they should run, and receive responses in real time. This allows you to maintain an overview and make decisions that are truly based on your customers' feedback.
Features:
Creation & customization: Design your survey the way you need it, with the right questions and content.
Targeted approach: Decide who receives the survey, for example, only certain segments or target groups of your customers.
Real-time results: See how customers respond in real time and quickly identify what is important.
Flexible duration: Decide for yourself how long a survey remains active.
Analysis & evaluation: The dashboard shows you all responses clearly and allows you to identify trends at a glance.
Practical application
Surveys help you gather regular feedback directly from your customers. This allows you to identify what is popular and how you can improve your offering in a targeted manner.
When are surveys useful?
Measuring customer satisfaction: You can measure customer satisfaction to identify weaknesses at an early stage.
Product or service feedback: Even with new products or services, a survey can quickly provide you with honest feedback.
Market research: If you want to get a feel for market trends or competitors, the survey function is also perfect for small-scale market research.
Make your customers happy with surveys
The Kühl bakery had removed the “Prasselecke” from its product range. However, a survey revealed that customers missed this pastry and would like to have it back. It was then reintroduced and very well received by customers.
Yes, you can specify exactly who should see the survey. This allows you to target specific customer groups—for example, only new customers, frequent buyers, or people in a specific region.
You can design your questions to be completely flexible: with free text fields, single selection, or multiple selection—depending on how open or specific you need your feedback to be.
You can either evaluate the responses internally or make them public: for example, to show your customers how their opinions are being taken into account.
You receive honest feedback directly from your target group quickly and at no additional cost. This helps you make better decisions and strengthens your relationship with your customers because they realize that their opinion matters.