Success Story | SAPP - SEP Mall Gmunden

SEP Mall Gmunden app: clear digital added value for all participants

The SEP Salzkammergut shopping centre in Gmunden in Upper Austria has been offering its visitors new digital opportunities since 2023 - with its own loyalty club app from hello again.

However, thanks to continuous further development, the app enables much more than "just" collecting loyalty points. Here is an overview of the main functions:

Bonus club with points collection feature and great rewards to redeem
Competitions and surveys directly via the app, providing high-quality customer feedback
Overview of offers and current promotions
Shop finder integrated directly into the app
Numerous other functions: Challenges, restaurant passes for digital stamping, contact form, event overview and challenge integration

The digital customer loyalty solution is proving to be extremely popular with the target group.

Simple app setup. Ongoing support.

SEP Mall Gmunden's path to its own customer loyalty app.

Onboarding.

Our simple onboarding process accompanied the SEP Mall Gmunden team from the signing of the deal through to the launch of their own app.

The app appeared in the Apple App Store and Google Play Store after a few months of development and ongoing updates on development progress.

Go to app store

Push-My-App.

Because the success of the SEP Mall Gmunden app takes centre stage, we use our experience from over 800 customer projects to push the app:

Through regular innovations, updates and optimisation suggestions - for example in the form of live webinars - the SEP Mall Gmunden team works with hello again to get the best out of the app.

Webinars (in English soon)

Help center.

The comprehensive help centre with user manual, instructions for app optimisation and videos on numerous topics is available around the clock for quick help.

This allows the SEP Mall Gmunden team to take the initiative and optimise, expand and improve the app independently.

Help Center (English soon)

Ongoing Support.

The hello again app support team is always available to the SEP Mall Gmunden team if required.

Together, we ensure that both the company and the users of the app are offered the greatest possible added value through effective, digital customer loyalty.

Because we believe that customer loyalty must be valuable for all sides!